Services Offered by PCSAt Plastic Card Solutions, our commitment to customer service does not stop once an order is shipped. We service the products we sell and offer a variety of maintenance options designed to minimize downtime and fit the needs and requirements of our customers. Below are brief descriptions of the services we provide. Note that these services are available regardless of where you purchased your equipment. Contact us to set up an appointment or discuss the services we provide. |
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On-Site ServiceAs part of our commitment to customer service, we provide our clients with prompt, professional, and courteous onsite service. Simply call our office when there is a problem and we will dispatch one of expert technicians to your facility. Standard onsite service is available 8 AM to 5PM Monday through Friday. On-site service coverage can be provided as part of an annual maintenance agreement or on a time & material basis. We pride ourselves on our rapid response to service requests along with the expertise and professionalism of our technicians—factors which greatly minimize the down time of our clients. Depot Repair ServicePlastic Card Solutions also offers a depot repair program. The process of using our depot repair service begins by contacting our office at 888-746-2346 and requesting a Return Authorization Number (RA number). After receiving a RA number, properly box and ship the unit to be repaired to us with a detailed description of the problem (we recommend using the original packaging if possible to minimize any potential damage during shipping). Upon examination of the unit by a technician, a service representative will contact you with an estimate of the repair costs. Annual Maintenance AgreementWith the purchase of an annual Service Agreement, our customers have the comfort of knowing that their equipment is covered for any service repair including periodic preventive maintenance inspections throughout the duration of the agreement. This agreement also makes it easier to budget the annual costs associated with your card program. View the terms of PCS's maintenance agreement. Note that we can customize a maintenance agreement to meet your specific needs. Time and Material ServiceCustomers who do not take advantage of a service agreement can still obtain service on a "time & material basis." With this type of material service, the customer is responsible for paying for each service call performed. Charges may include onsite labor hours, travel hours portal to portal including all travel expenses (mileage, parking and tolls), and parts. Installation and TrainingAfter you purchase equipment and/or software from us, our professionally-trained technicians can come onsite to provide both installation and training at a time that is convenient for you. We will unpack the system, set it up, and test it all at the location you designate. We will also train your personnel and make sure they are confident with the operation and maintenance of the system. PCS has the knowledge, experience and expertise to ensure successful implementation of your card program, and that is our primary goal. |
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